Customer Services

We are pleased to offer free ground shipping and free returns/exchanges on all orders in the US. All orders that meet our return policy will contain a complimentary FedEx return label. If you'd prefer to receive your items more quickly, expedited shipping costs are available at checkout. Orders placed Monday through Friday before 2pm EST (excluding holidays) will generally be shipped out on the same day pending product availability and credit verification.
We ship all orders via FedEx, with a signature being required on orders over $500. If your order is over $500 and you would like to not have a signature required at delivery, please note this in the "notes" section of your order. If you choose to ship without a signature being required, you are liable for the contents of the package should they go missing. Once your order has shipped, you will receive an email from us containing your FedEx tracking number.

Please note that FedEx does not deliver to PO Boxes, APO/FPA addresses. 
We accept returns and exchanges for store credit on full-price, unworn, unwashed, unaltered merchandise with tags within 7 days of the purchase date. All SALE merchandise is FINAL SALE and not eligible for return or exchange. We regret that we cannot offer cash or credit card refunds.

We will happily accept returns or exchanges on full price, unworn, unwashed, unaltered merchandise with tags within 14 days of the purchase date. If your order included a full-price item, a complimentary FedEx return label will be included in your box. Simply seal your box, affix the label to the box, and drop it off at any FedEx location.

Merchandise must be received back in the store within 14 days of the purchase date.  Please do not use shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear must include the original shoe box in its original condition, without postage labels. 
Please allow 7 - 10 business days from receipt of returned items for funds to appear back in your account. 

All Sale Merchandise, Jewelry, and Face Masks are FINAL SALE and not eligible for return or exchange.